Once we know the scope of the IT systems and services you want us to look at we will assess your current position and what you want to achieve. We will take into account the needs of the business, the current service provision and the hardware, software and networks that are in place.
We will then advise you of any transition work that needs to be delivered so you can get better value from your IT. This may include upgrades or changes to elements of your systems, changes in the way the systems are managed or significant shifts in system architecture such as moving to the cloud. Each transition project has to be justified from a business perspective and will be carefully managed to minimise risk and ensure business objectives are met.
We can then go on to manage the systems for you. We use best practice, ITIL based processes to deliver the services that are designed to meet your individually tailored Service Level Agreement. Our Service Desk and Onsite Engineers use our advanced service management systems to monitor your IT and resolve any issues that occur promptly and reliably. We will provide clear, transparent updates on our service at all times and meet regularly with you to provide feedback on your IT and discuss how you can get more from it. Your business and technology will change but you can be assured that weâ€ll be there to guide you through.