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Desktop Mobile DevicesThe PCs and other devices that users access your  IT systems on are the most visible parts of your IT, and usually the  most time consuming to manage. The ever-increasing variety of devices,  increasing user expectations and remote and mobile working all add to  the workload.

IT Services uk can help you provide a better IT experience to your  staff whilst looking for cost efficiencies and improving manageability  and security. We can take complete ownership of your device management  for you if you want, leaving you to focus on other areas of your IT  provision or we can help you with specific change or deployment  projects.

We have the technical knowledge and the business experience necessary to help you manage your desktops, laptops, tablets and mobile devices  throughout their entire lifecycle. Crucially, we’ll do it in the best  way for your organisation and circumstances- providing you with the  architecture, technologies, processes and approach that are right for  you.


Whilst the procurement, deployment and management of client devices may be one of the most time consuming elements of an  IT department’s work, it is typically one of the least well planned.  Most organisations lack clear policies or planning in this area, leading to inconsistency and unnecessarily high support costs or a poor service quality.

Whether as part of a Managed Services contract, or planning for a  project, we will always conduct an assessment to understand our clients’ needs. These assessments allow us to:

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make the right long-term recommendations on what your systems should  look like and decide how you can best make any changes (Transition),  and;

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determine the best approach to supporting your systems providing you  with the right service as cost effectively as possible (Manage).

Our assessments will take into account a wide variety of factors that  could influence what’s best for you. We look at the bigger picture,  making sure that we understand what your business needs now, and  anticipates needing in the future.

Assess

Making any changes to your PCs, laptops or other  devices can appear relatively simple, but can soon scale into  significant projects that are a drain on your limited resources.

Through careful planning, automation of routine tasks and ensuring that your users are helped through any changes, IT Services uk can help you  deploy new systems and updates as cost effectively and painlessly as possible. We have over 20 years experience in PC deployment and can help you with a wide range of projects, including:

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Installation and configuration of new PCs/laptops/tablets/mobiles

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Office move/relocation

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Transition to a thin-client architecture using desktop and application virtualisation

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Application and operating system upgrades

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Anti-virus/security deployments

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Installation of asset and device management solutions

Transition

If there’s one area that users judge the quality  of their IT service provision on, it’s how their PCs are supported.  Without a professional, high-quality support service that is reliable  and responsive, your staff will never realise the full benefit of your  IT systems. Without a properly planned and managed lifecycle for your  PCs and other devices, you’ll never deliver your IT as efficiently as  you should.

IT Services uk has the systems, processes and experience needed to provide a completely managed service for all your client devices. We  will work with you to determine the most cost effective way to manage  your PCs, laptops and tablets across their entire lifecycle, based on your business needs and expectations. We will agree how to best provide  your support services and create a Service Level Agreement that is uniquely tailored to your individual needs. Elements that can be part of the service include:

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Service Desk

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On-site support

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24/7 coverage

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Software patching and upgrading

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Remote monitoring and alerting

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Joint service provision and 3rd party supplier management

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Lifecycle management

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Procurement

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Business continuity services

Manage

We can provide a managed service for some or all of your client devices  and we can combine this with managed services for your servers, networks and applications to provide you with a completely outsourced service.

We work with a wide range of devices, peripherals and software solutions for our customers. Below are a just a few  highlighted technologies, please contact us to find out more.

Managed Services


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