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ApplicationsWhilst IT infrastructure is essential to make  everything work, the only reason it’s there is to run your applications. At IT Services uk we realise that it’s not just your infrastructure that needs proper management and support, it’s your applications too.

It takes a rare mix of skills to be able to properly manage the  entire lifecycle of an application, from inception and development to  deployment, maintenance, enhancement and support. At IT Services uk we  have the specialist consultants, project managers, developers, testers  and support staff to manage all aspects of an application’s lifecycle.

Every application support and management contract we undertake is  tailored to the requirements of our customers. Typically, they are  combined with the provision of other managed services for PC/server  support or the provision of application hosting.


To understand an application, first of all we  have to understand how your business that uses it and the processes that it supports. From there we can then move on to examine functional and  technical issues and investigate any concerns around licencing, hosting, management and support.

Whether as part of a Managed Services contract, or planning for a  project, we will always conduct an assessment to understand our clients’ needs. These assessments allow us to:

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make the right long-term recommendations on what your systems should  look like and decide how you can best make any changes (Transition),  and;

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determine the best approach to supporting your systems providing you  with the right service as cost effectively as possible (Manage).

Our assessments will take into account a wide variety of factors that  could influence what’s best for you. We look at the bigger picture,  making sure that we understand what your business needs now, and  anticipates needing in the future.

Assess

IT Services uk wide-ranging skills and  experience allow us to offer services that cover the full lifespan of an application. Whether you’re looking for a partner to help you with a  third party application, need to transfer management of an in-house  system or want a new system developing and managing, we can help you.

We have over 20 years’ experience in the development and management of  software and can help you with a wide range of application projects,  including:

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Deployments

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Migrations/upgrades of applications

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Migrations to new infrastructures/cloud

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Transfer of support and maintenance provision

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Enhancements

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Integration

Transition

Providing management and support for an  application requires a different approach and skillset to providing  technical infrastructure support alone. It needs a good grasp of  business processes and a thorough functional and technical knowledge of  the application.

IT Services uk Service Desk has specialist application support  engineers, who receive specific training to help them understand,  diagnose and resolve application related problems for our customers. Of  course, they have the same passion for customer service as our technical support specialists, so you can be assured that you will receive the  service levels you need.

We will agree how to best provide your application support and  management services and create a Service Level Agreement that is  uniquely tailored to your individual needs. Elements that can be part of the service include:

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Service Desk providing functional and technical support

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On-site support

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24/7 coverage

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Software patching and upgrading

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Development services for enhancements and bug fixes

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Remote monitoring and alerting

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Joint service provision and 3rd party supplier management

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Business continuity services

Manage

We can combine this application support with managed services for your  servers, networks and applications to provide you with a completely  outsourced service.


We work with a wide range of business continuity  solutions for our customers. Below are a just a few highlighted  technologies, please contact us to find out more.

Managed Services


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